Phone IP not connecting

Summary

This summary should identify what the problem is, the area it occurs and what it’s impacting on. If possible, you should outline the bug from the perspective of the user.

Scenario

  1. Open eyewarebeam on phone and pc
  2. Set device to STREAMING
  3. Type ip of software into available space
  4. Click save

Expected result

Software should connect and phone and pc pairing must be established

Actual result

Connection cannot be established

Please check the following

  • IP address is entered correctly
  • Device and PC are on same network
  • Beam app is open on the device and in streaming mode

Content/Useful Information

------------------- Beam -------------------
→ Version: 1.1.0
→ Time: Tue Jul 27 12:40:28 2021
→ Platform: Windows

Declaring: User 34759456
Debug Updates False
TrayWidget::setState : AppState.DISCONNECTED
TrackingManager::_update_gazesense_tracker : unable to initialize GazeSenseTracker with error Network error occured!
TrackingManager::_update_gazesense_tracker : unable to initialize GazeSenseTracker with error Network error occured!
TrackingManager::_update_gazesense_tracker : unable to initialize GazeSenseTracker with error Network error occured!
TrackingManager::_update_gazesense_tracker : unable to initialize GazeSenseTracker with error Network error occured!
TrackingManager::_update_gazesense_tracker : unable to initialize GazeSenseTracker with error Network error occured!
TrackingManager::_update_gazesense_tracker : unable to initialize GazeSenseTracker with error Network error occured!
TrackingManager::_update_gazesense_tracker : unable to initialize GazeSenseTracker with error Network error occured!
TrackingManager::_update_gazesense_tracker : unable to initialize GazeSenseTracker with error Network error occured!
TrackingManager::_update_gazesense_tracker : unable to initialize GazeSenseTracker with error Network error occured!
TrackingManager::_update_gazesense_tracker : unable to initialize GazeSenseTracker with error Network error occured!
TrackingManager::_update_gazesense_tracker : unable to initialize GazeSenseTracker with error Network error occured!
TrackingManager::_update_gazesense_tracker : unable to initialize GazeSenseTracker with error Network error occured!
TrackingManager::_update_gazesense_tracker : unable to initialize GazeSenseTracker with error Network error occured!
TrackingManager::_update_gazesense_tracker : unable to initialize GazeSenseTracker with error Network error occured!
TrackingManager::_update_gazesense_tracker : unable to initialize GazeSenseTracker with error Network error occured!
TrackingManager::_update_gazesense_tracker : unable to initialize GazeSenseTracker with error Network error occured!
TrackingManager::_update_gazesense_tracker : unable to initialize GazeSenseTracker with error Network error occured!
TrackingManager::_update_gazesense_tracker : unable to initialize GazeSenseTracker with error Network error occured!
TrackingManager::_update_gazesense_tracker : unable to initialize GazeSenseTracker with error Network error occured!
TrackingManager::_update_gazesense_tracker : unable to initialize GazeSenseTracker with error Network error occured!
TrackingManager::_update_gazesense_tracker : unable to initialize GazeSenseTracker with error Network error occured!
TrackingManager::_update_gazesense_tracker : unable to initialize GazeSenseTracker with error Network error occured!
TrackingManager::_update_gazesense_tracker : unable to initialize GazeSenseTracker with error Network error occured!
TrackingManager::_update_gazesense_tracker : unable to initialize GazeSenseTracker with error Network error occured!
TrackingManager::_update_gazesense_tracker : unable to initialize GazeSenseTracker with error Network error occured!
TrackingManager::_update_gazesense_tracker : unable to initialize GazeSenseTracker with error Network error occured!
TrackingManager::_update_gazesense_tracker : unable to initialize GazeSenseTracker with error Network error occured!
TrackingManager::_update_gazesense_tracker : unable to initialize GazeSenseTracker with error Network error occured!
TrackingManager::_update_gazesense_tracker : unable to initialize GazeSenseTracker with error Network error occured!
TrackingManager::_update_gazesense_tracker : unable to initialize GazeSenseTracker with error Network error occured!
TrackingManager::_update_gazesense_tracker : unable to initialize GazeSenseTracker with error Network error occured!
TrackingManager::_update_gazesense_tracker : unable to initialize GazeSenseTracker with error Network error occured!
TrackingManager::_update_gazesense_tracker : unable to initialize GazeSenseTracker with error Network error occured!
TrackingManager::_update_gazesense_tracker : unable to initialize GazeSenseTracker with error Network error occured!
TrackingManager::_update_gazesense_tracker : unable to initialize GazeSenseTracker with error Network error occured!
TrackingManager::_update_gazesense_tracker : unable to initialize GazeSenseTracker with error Network error occured!

------------------- Beam -------------------
→ Version: 1.1.0
→ Time: Tue Jul 27 12:44:31 2021
→ Platform: Windows

Declaring: User 34759456
Debug Updates False
TrayWidget::setState : AppState.DISCONNECTED
TrackingManager::_update_gazesense_tracker : unable to initialize GazeSenseTracker with error Network error occured!
TrackingManager::_update_gazesense_tracker : unable to initialize GazeSenseTracker with error Network error occured!
TrackingManager::_update_gazesense_tracker : unable to initialize GazeSenseTracker with error Network error occured!
TrackingManager::_update_gazesense_tracker : unable to initialize GazeSenseTracker with error Network error occured!
TrackingManager::_update_gazesense_tracker : unable to initialize GazeSenseTracker with error Network error occured!
TrackingManager::_update_gazesense_tracker : unable to initialize GazeSenseTracker with error Network error occured!
TrackingManager::_update_gazesense_tracker : unable to initialize GazeSenseTracker with error Network error occured!
TrackingManager::_update_gazesense_tracker : unable to initialize GazeSenseTracker with error Network error occured!
TrackingManager::_update_gazesense_tracker : unable to initialize GazeSenseTracker with error Network error occured!
TrackingManager::_update_gazesense_tracker : unable to initialize GazeSenseTracker with error Network error occured!
TrackingManager::_update_gazesense_tracker : unable to initialize GazeSenseTracker with error Network error occured!
TrackingManager::_update_gazesense_tracker : unable to initialize GazeSenseTracker with error Network error occured!
TrackingManager::_update_gazesense_tracker : unable to initialize GazeSenseTracker with error Network error occured!
TrackingManager::_update_gazesense_tracker : unable to initialize GazeSenseTracker with error Network error occured!
TrackingManager::_update_gazesense_tracker : unable to initialize GazeSenseTracker with error Network error occured!
TrackingManager::_update_gazesense_tracker : unable to initialize GazeSenseTracker with error Network error occured!
TrackingManager::_update_gazesense_tracker : unable to initialize GazeSenseTracker with error Network error occured!
TrackingManager::_update_gazesense_tracker : unable to initialize GazeSenseTracker with error Network error occured!

Hey CandyMan

From the logs it seems that your internet connection appears to be unstable, or rather there is a hiccup in the connection between devices. Can you elaborate on your WiFi settings, whether you may use a bridge connection or something that can hinder connection?

1 Like

Hi

No bridge connection. Standard wired WiFi connection. Both my PC and other device is connected to the same connection.

Thanks

Hi @CandyMan, can you provide me some details:

  1. What country are you running from?
  2. Are you using a VPN?
  3. Is there a firewall that may hinder connection?
  4. Can you provide me (privately) your IP to check it?
  5. Are you using the latest builds?

Thanks,
Rares