Connection cannot be established

Summary

This summary should identify what the problem is, the area it occurs and what it’s impacting on. If possible, you should outline the bug from the perspective of the user.

Scenario

This section should be a roadmap for recreating the bug, a step-by-step account of exactly what was done to find it. This means people can find it, fix it and test it efficiently.

1.open beam
2.go to streaming tab

Expected result

should connect
Actual result

connection cannot be establshed

Content/Useful Information

i cant connect but its the same wifi same ip adress but i stll cant connect it

We sometimes encounter users who can’t get Eyeware Beam to work because of basic Windows settings that prevent it from running properly. Will you please try this?

Add the Eyeware Beam PC software as an exclusion to your Windows firewall inbound rules.

  • Hit the Windows button, type in Windows Defender Firewall with Advanced Security and open the app

  • Inside the Windows Defender Firewall with Advanced Security app click on Inbound Rules at the top of the left column

  • In the menu select Action > New Rule > Program > This Program Path > Browse

  • Find and open the Beam.exe file which is located here: C:\Program Files\Eyeware\Beam 1.3.0 (or similar, depending on your version).

  • Click on Next three times.

  • Enter Beam as the Name for the Inbound Rule on the last window and click Finish.

Check the network privacy setting

Select the Wi-Fi network icon on the right side of your computer screen taskbar. Click “properties” for your current Wi-Fi network. Select “private” to be sure that your iOS device and PC can find each other.

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oh thx for helping me it worked

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